Get this course

Customer Support

Customer Service (A1)


Description
Customer Service introduces the topics:
- managing business services
- how to make business services more effective and efficient
- how to improve customer relationship management.

You will learn:
- how business services are those that market offerings which are intangible-dominant
- about marketing methods and strategies used to overcome intangibility
- about developing a service blueprint
- how to fail proof a service and why services should be redesigned

Course Duration: 3-6 hours 100% online: Yes Interactive: No Instructor-led: No Career Focused: No Instructor: Harriet Kingscote

Content
  • What is Customer Service?  sample
  • Customer service can have a big impact on your bottom line
  • Customer support can make or break your reputation
  • Customer service is critical to competing effectively
  • Customers are willing to pay more for a better experience
  • Support is an integral part of the product experience
  • What is Service Management?
  • Messages customer service convey
  • Learning from experiences
  • Customer satisfaction
  • How to meet (and even exceed) customer expectations
  • Test Point
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
Back